Shipping policy
Processing Time
- Orders are typically processed within 1-2 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer the following shipping options:
- Standard Shipping: Delivered within 3-7 business days, depending on your location.
- Express Shipping: Delivered within 1-3 business days, available in selected areas.
Shipping Address
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your address, please contact us immediately to attempt to correct it before the order is shipped.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this to monitor your shipment's progress via our carrier’s website.
Lost or Delayed Shipments
While we strive to ensure timely deliveries, unexpected delays may occur due to circumstances beyond our control (e.g., carrier delays, customs, or weather). If your order is delayed or lost, please contact our support team at voidstore1210@gmail.com for assistance.
Damaged or Incorrect Items
If your package arrives damaged or you receive the wrong items, contact us within [7 days] of delivery with photos and your order number. We will resolve the issue promptly by offering a replacement or refund.
Contact Us
We’re here to help! If you have questions, concerns, or need assistance with your order, don’t hesitate to reach out to us.
Customer Support
📧 Email: voidstore1210@gmail.com
Business Hours
Monday – Sunday: 9-5 Working hours
We’re here to help!
Thank you for choosing VOID Nicotine Pouches.